Privacy Policy

Privacy Policy for My Best Technology Hub
Effective Date: February 25, 2025
Last Updated: February 25, 2025

1. Introduction
Welcome to mybesttechnologyhub.com (the “Website”), owned and operated by My Best Technology Hub (“we,” “us,” or “our”). We specialize in providing software technology and digital marketing services, including web design, mobile app development, digital marketing, e-commerce solutions, graphic design, web development, WordPress website creation, project management, community management, social media management, and SEO (collectively, “Services”).

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy outlines how we collect, store, use, share, and secure your personal data, as well as your rights regarding your information. By using our Website or Services, you agree to the terms of this policy.

2. Data We Collect

a. Personal Data
We collect information you voluntarily provide when interacting with our Website or Services, such as:

  • Contact Details: Name, email address, phone number, business name, and billing/shipping address.
  • Transaction Data: Payment information (e.g., credit card details processed securely via third-party gateways like Stripe or PayPal), order history, and invoices.
  • Communications: Messages submitted via contact forms, emails, or chat support.
  • Project-Specific Data: Information related to service requests (e.g., project goals, design preferences, or marketing objectives).

b. Automated Usage Data
We automatically collect technical information through cookies, analytics tools, and server logs, including:

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Metrics: Pages visited, session duration, clickstream data, and referral URLs.
  • Location Data: General geographic location (derived from IP addresses).

c. Cookies and Tracking Technologies
We use cookies to enhance user experience, analyze traffic, and deliver targeted ads. For details, see our Cookie Policy.

3. Legal Basis for Processing (GDPR Compliance)
We process your data under the following lawful bases:

  • Contractual Necessity: To fulfill orders, provide Services, and maintain your account.
  • Consent: For sending marketing communications (e.g., newsletters) or non-essential cookies.
  • Legitimate Interests: To improve our Services, prevent fraud, and ensure Website security.
  • Legal Obligations: To comply with tax, accounting, or regulatory requirements.

4. How We Use Your Data
Your data is used to:

  • Deliver Services: Execute projects (e.g., web development, SEO campaigns) and communicate updates.
  • Process Payments: Complete transactions and issue invoices.
  • Marketing: Send promotional offers (only with your explicit consent).
  • Analytics: Improve Website functionality and user experience.
  • Security: Detect and prevent fraudulent activity or unauthorized access.

5. Data Sharing and Third Parties
We may share your data with:

  • Service Providers: Payment processors, hosting providers (e.g., AWS), email marketing platforms (e.g., Mailchimp), and analytics tools (e.g., Google Analytics).
  • Legal Compliance: Government authorities, courts, or law enforcement agencies if required by law.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

International Data Transfers:
Data may be transferred outside the European Economic Area (EEA). We ensure safeguards such as:

  • Standard Contractual Clauses (SCCs) with third-party vendors.
  • Compliance with EU-U.S. Data Privacy Framework principles (where applicable).

6. Data Security Measures
We implement robust safeguards to protect your data, including:

  • Encryption: SSL/TLS protocols for data transmission and AES-256 encryption for stored data.
  • Access Controls: Role-based access restricted to authorized personnel.
  • Regular Audits: Vulnerability assessments and penetration testing.
  • Incident Response Plan: Procedures to address potential data breaches promptly.

7. Data Retention
We retain data only as long as necessary for the purposes outlined:

  • Transactional Data: 7 years (to comply with tax laws).
  • Marketing Data: Until consent is withdrawn or the data becomes obsolete.
  • Service-Related Data: Duration of the client relationship + 2 years (unless legally required otherwise).

8. Your Rights Under GDPR
You have the right to:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete information.
  • Erasure: Request deletion of your data (subject to legal limitations).
  • Restrict Processing: Limit how we use your data.
  • Data Portability: Receive your data in a structured, machine-readable format.
  • Object: Opt out of processing based on legitimate interests or direct marketing.
  • Withdraw Consent: Revoke consent for marketing communications at any time.

To exercise these rights, contact us at mybestttechnology.com. We will respond within 30 days and may request proof of identity to verify your request.

9. Children’s Privacy
Our Services are not directed to individuals under 16. We do not knowingly collect or process data from minors.

10. Updates to This Policy
We may update this policy to reflect changes in laws or business practices. Updates will be posted on this page with a revised Effective Date. Material changes will be communicated via email or Website notifications.

11. Contact Information
For questions, requests, or complaints, contact:
My Best Technology Hub
Address: Amriguebe, Ndjamena, Chad
Email: mybestttechnology.com

If unsatisfied with our response, you may lodge a complaint with your local Data Protection Authority (EU residents).

12. Governing Law
This Privacy Policy is governed by the laws of Chad and the GDPR for users in the European Union.

This policy must be prominently displayed on your Website’s footer and linked during account creation or data collection forms. Review with a legal professional to ensure full compliance with regional regulations.